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We’re hiring! Customer Service Superstar

Job Description Vancouver Location

Canada’s leading supplier of rescue, rope access and work safety equipment is hiring two customer service representatives for our Vancouver showroom

The ideal candidate must be an awesome person and have an interest in some of the following:

  • Rope Rescue
  • Rope access
  • Search and Rescue
  • Rock Climbing
  • Swiftwater
  • Circus and aerials
  • Rigging
  • Canyoning
  • First Aid
  • Fall Protection
  • Ski Patrol
  • Mountaineering
  • Fire service
  • Slacklining
  • Any other cool outdoorsy stuff!



Experience in retail & shipping/receiving would be considered an asset

Having a positive attitude and outgoing demeanor is the #1 quality we seek in our employees.

Other skills that will make you the stand out candidate are being familiar with website maintenance, a computer geek, rope geek, gear junkie, create great retail displays, excellent communication skills on the phone and in person. Bilingualism is a huge bonus.

Benefits include:

  • Better than average retail wage
  • Health and Dental insurance
  • Awesome training opportunities
  • In-store rock climbing wall!
  • Loads of room for advancement
  • Close to skytrain / secure indoor bike parking and workshop!

The position will be Monday-Friday 9-5 with some flexibility. Tuesday-Saturday starting in March.

At Carleton Rescue we take great pride in being a fantastic employer. We look forward to meeting you!

Job Type: Full-time

Salary: $17.00 to $20.00 /hour


please send applications to


Job Summary, Edmonton Location

Carleton Rescue, Canada’s Premier rope rescue, rope access and safety supply company, is currently looking for a Sales Representative for Edmonton & Northern Alberta. If you have a passion for rope work, rescue, previous success in sales, customer service, and are looking for an opportunity to work independently then we want to talk to you!

We take our relationships with our customers and employees to heart and are interested in applicants that possess a passion for excellence in customer service. We’re in the business of providing exceptional service and to deliver it, we depend on employees that care deeply about our customer experience. Sound interesting?

Responsibilities and Duties

  • Ability to present and sell products and services to existing accounts & develop new business.
  • Effectively manage a large sales territory.
  • Follow up on new leads and referrals resulting from field activity.
  • Prepare quotations, presentations and proposals.
  • Develop and maintain sales materials and stay up-to-date with product knowledge.
  • Attend & work Trade Shows.
  • Prepare weekly reports & attend sales meetings.

Qualifications and Skills

  • Experience in rescue or rope access, or fire service.
  • Excellent customer service skills and retail experience.
  • Uncanny ability to sniff out and act on new opportunity.
  • Demonstrated ability to develop and execute strategic business initiatives.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to effectively resolve issues.
  • Experience in mobile based sales or service environment.
  • A passion for outdoor pursuits is a definite asset.
  • Must have clean driving record.



We offer a competitive salary, performance-based bonus structure, paid travel expenses, company vehicle, and benefits.

Job Type: Full-time